Medical Customer Service

Medical Customer Service Description: VOLT Services Group is recruiting for a large health insurance company who is currently in the need of experienced medical customer service representatives. This is not an entry level position and previous medical experience is required. Must have the ability to communicate with customers and coworkers regarding confidential medical records and transcripts. The correct candidate must be familiar with medical and insurance terminology. Position is responsible for answering incoming calls from providers and members while ensuring a high level of customer service and maximizing productivity with minimum downtime. Job Responsibilities are to resolve basic types of customer service inquiries including: benefits, eligibility, member material requests, provider look - up and authorization calls.
Due to the immediate nature of the position, applicants must currently reside in the local areas. AT THIS TIME, VOLT DOES NOT OFFER VISA SPONSORSHIP OR RELOCATION REIMBURSEMENT.


Requirements:
Past experience in a medical customer service role along with a solid work history is strongly preferred. Willingness to learn and work in a fast paced environment. Must be able to quickly and accurately identify and assess individual provider and member needs and take appropriate action to satisfy those needs while solving problems systematically, using sound business judgement, and following through on commitments. Qualifications include a high school diploma or equivalent work experience. Customer service background preferable. PC skills (Word/Excel) intermediate level, typing speed of 30-40 wpm, and must me able to type while talking. Strong customer service orientation in the health care or insurance industry preferred. Attention to detail and quality focused. Excellent decision making, problem solving and organizational skills. To be considered for this position please send your resume to the address listed on this email.


Location: Cypress, CA

Type: CONTRACT

Duration: 90 - 120 Days

Pay Rate: DOE

Contact:

Volt Services Group