Technical Support Specialist

CSC has been a consistent performer in the global information technology market for more than 40 years because of the balance and business diversity it maintains in its service offerings, geographic reach and industry markets. Our stock trades on the New York Stock Exchange (NYSE) under the symbol CSC. Founded in 1959, we were the first software company listed on the NYSE.

Providing Video Telecommunications Services in Support of our Nation's Ballistic Missile Defense

Special Considerations:
Security Clearance Required.
Relocation Assistance Not Available.

Principal Duties and Essential Job Functions:
Provides expert advise and highly complex troubleshooting for account(s) or assigned area for issues with limited or without established processes and procedures; ensures resolution or independently determines and implements plan for resolution. May act in a lead capacity in assigned areas to meet client needs or issues; and acts as a member of the information management team at client sites. Designs, recommends and implements strategies for meeting client needs. Provides work direction and mentoring for less experienced personnel. Functions: 1. Interfaces with end users to independently resolve problems concerning videoteleconference system function(s) which have been escalated through a problem ticket process and generally are outside of established processes and procedures. Reviews assessments of diagnostic information and determines alternatives. 2. Coordinates, oversees and/or conducts install, move, add, and change (ICMS) videoteleconferencing activities based for complex activities including integrated equipment and systems. Acts as the point of contact in various leveraged accounts and locations. Communicates with vendors, clients, and/or product line/service representatives as the point of contact in response to service requests. 3. Provides expert technical advise and input in developing and creating new videoteleconference service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner. 4. Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate, provides recommendations for improvements. 5. Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives. 6. Provides data for daily metric reporting. Provides systems software and hardware documentation and assesses system information where appropriate. Recommends and implements enhancements in order to ensure efficiencies. 7. Provides leadership and work guidance to less experienced personnel. 8. Provides technical services or acts as a lead in support of project work; works with project teams to implement defined technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems and conducting transition or transformation activities for new accounts. Communicates in representing the service delivery organization as the client interface from problem identification to problem resolution. Establishes and builds client relationships.

Basic Qualifications:
Basic Qualifications: - Bachelor's degree in computer science or telecommunications or equivalent combination of education and experience. - 4 to 5 years experience in meeting coordination, video teleconferencing, scheduling, and customer support. - 2 years operational experience in video teleconferencing. - Secret clearance (Active or Inactive). Preferred Qualifications: - Ability to work with all levels of management as well as internal and external customers.

Requisition Number: 2006RSA-THJLW233156IL33

CSC looks at the total picture when offering our benefit plans and salaries.Whether you're single, married with children or approaching retirement, we offer you a complete compensation package with a choice of benefit options.