Billing Customer Service Rep

Responsibilities : Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements.

Qualifications :

Requires high school diploma or GED, two years customer service experience and a minimum of one year previous medical billing experience. Must possess working knowledge of ICD 9 coding requirements and CPT Code requirements. Requires excellent verbal and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.