Eng Service Account II

Company: Siemens Building Technologies Division: SBT - BAU Building Automation

Req ID: 33883

Executes, financial performance and customer satisfaction of all related scope and functions of assigned
accounts plus the ability to identify, scope and sell (independently or in a team) additional solutions to their
customers.

Manages accounts for all assigned service customers providing outstanding customer satisfaction and
retention. Serves as the main contact for all service product lines including: TSP, Extra's, Time and Material, Non-Installed Parts, plus Installed Service projects. Ensures customer expectations are met and
resolves customer issues in a timely, effective, and professional manner.
For "A" customers may support and provide assistance to service sales people in job take-off, product
application, estimating, customer demonstration and performing site surveys and audits. For "B" and "C"
customers, manages the assigned accounts in their entirety.
Identifies adds, upgrades, and escalations to assigned TSP's and Installed Service project to meet
customer needs and improve system efficiency. Develops account strategies and sells independently or in
a team environment, depending on the account (more independently as higher in level). Leads quality
assurance activities and may lead renewals on assigned accounts.
Develops, implements, and executes labor and material plans for TSP's, Extra's, T and M and Installed
Service jobs. Establishes a work plan and preventative maintenance schedule and project management
tasking using the Service Management System (SMS) to fulfill assigned account commitments. Works with
coordinators to plan manpower skills and availability, documentation, workload balance and resolves
schedule conflicts.
Ensures project profitability through achieving plan gross margin levels, billing and collections, and
effective cost containment procedures. Skilled at managing all internal accounting and revenue recognition
systems and assists with revenue and staffing forecasting activities. Reviews all labor related project
estimates prior to customer proposal and booking. May be required to assist in pricing decisions.
May be responsible for direct supervision of field personnel including write up of performance appraisals.
May participate on special assignments and/or assist in developing and implementing customer training
aimed at improving customer knowledge.

Associate's degree in Electronics or other related technical field. Bachelor's degree preferred.
3-5 yrs experience or 2 yrs SAE I experience. Experience in control systems, fire alarm, security and HVAC applications. Knowledge of engineering and programming. Strong organizational, verbal and written communication skills. Good project management skills.
Proficient in MS Office (Word, Excel), SMS, BMS, Estimating, OCV and other Service Related Tools.
Frequent travel.