Training Manager - Phoenix

About the Company

 

Money Management International/Consumer Credit Counseling Services (MMI/CCCS) is a non-profit Agency whose mission is to enhance it?s clients financial awareness and well-being by providing financial education products and services designed for it?s clients individual needs.  MMI is one of the country?s largest credit counseling and debt management service providers, and has over 46 years experience in helping consumers regain financial control of their lives and reduce their debt liabilities.  Thousands of consumers nationwide have chosen MMI Debt Management Program as an alternative to bankruptcy.

 

Position Summary:

The Training Manager provides leadership and direction over the day-to-day operation of the Phoenix training department to ensure that business objectives are met through the delivery of quality training programs.  As a leader, the Training Manager models professionalism through dress, image, communication and behavior.

 

The manager is responsible for maintaining department productivity and quality performance to meet or exceed all published standards while working within MMI?s established policies and procedures and within the operating budget.

 

Key Responsibilities:

? Oversees, coordinates and schedules staff to ensure the smooth running of the department and effective delivery of training programs to meet business needs.

? Monitors and measures the overall department performance to standards on program delivery.

? Establishes training/business relationships at all levels of MMI management and staff to determine training needs and to stay informed of new activities that may require training support.

? Participates in all personnel management activities including hiring, firing, coaching and administrative tasks

? In conjunction with the Instructional Designers, assists in the development of programs and services to address identified initiatives and improvement opportunities.

 

Education and Experience:

? Bachelor?s degree. 

? Minimum of 2 years direct management experience with demonstrated leadership.

? Combination of education and experience may be considered in lieu of a degree.

? Minimum of 1 year experience in adult training, education or public speaking required.

? Experience in credit counseling, finance or related industry preferred.

? Ability to obtain industry specific certifications within one year of employment.

 

Technical Skills:

?  Ability to function efficiently in a computerized environment. Proficiency in Microsoft Word, Excel, Outlook, Publisher and email and internet applications.

? Possesses a high level of proficiency in presentation software such as PowerPoint and in the technical skills necessary to prepare and deliver effective presentations to diverse groups at all levels of the organization.

? Possesses knowledge of adult learning techniques, instructional design and the various methods and vehicles for effective program delivery.

? Ability to synthesize complex and diverse information.

? Ability to communicate information and ideas in speaking so others will understand.

 

Travel Requirements:

? Position requires extensive travel and scheduling flexibility.