Customer Service Pharmacy Technician

is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job.

To help us continue driving their business forward, our client is in search of experienced, Customer Service Pharmacy Technician to join their team in Carlsbad, CA.

This is a 6-month contract position and the pay for this position is based on a competitive market rate and interested candidates should submit their resume and hourly pay expectations. 

Job Description:

? This position is responsible for answering incoming calls from providers and members while ensuring a high level of customer service and maximizing productivity with minimum downtime.

? Resolve basic types of customer service inquiries including: benefits, eligibility, member material requests, provider look - up and authorization calls.

? Locate Explanation of Benefits (EOB) and participate in proactive outbound call program (i.e., welcome calls) to ensure customer satisfaction, when applicable.

? Quickly and accurately identify and assess individual provider and member needs and take appropriate action to satisfy those needs, solve problems systematically, use sound business judgment, and follow through.

 

Qualifications:

? High school diploma or equivalent work experience.

? Customer service background preferable.

? Attention to detail and quality focused.

? Excellent decision making, problem solving and organizational skills.