Bell Expeditor - Hotel

Job Summary:
Responsible for delivering the highest level of service to all guests while working at the Bell Desk. Oversees all desk operations of checking (Holding) luggage, answers all incoming calls and dispatches bellman to pickup or receive guest luggage. Assists in organizing bell staff to perform at highest level possible.

Qualifications:
?Previous experience in a Bell Desk position is preferred.
?A minimum of one-year customer service experience in a position where the primary job duty is direct customer contact, with the ability to provide courteous, friendly and efficient service.
?Must possess excellent oral and written communication skills.
?Must possess excellent interpersonal, leadership, team building and problem solving skills.
?Must be able to get along well with co-workers and work as a team.
?Must be able to work any day of the week and any shift.
?Must present a well-groomed appearance.

Essential Job Functions:
?Answers the phone within 3 rings and uses proper phone etiquette.
?Must smile and be energetic while using the Harrah?s Service Voice, and make eye contact with each guest interaction.
?Maintains service standards for bell desk of 8 Minute Fronts and 5 Minutes to the Curb.
?Manages group deliveries and special services (e.g., wheel chairs, newspapers, guest laundry, etc.).
?Coordinates bell desk activities with tour companies and Sales Department.
?Must be able to run any reports needed as specified by Management.
?Maintains inventory of supplies for bell desk.
?Resolves customer complaints regarding bell service and takes action to resolve complaint.
?Ensures Bell Persons are properly posted during down times.
?Must be able to use and maintain all Bell Desk logs.
?Must be able to use LMS to look up and verify guest names as well as any additional guests on the reservation.
?Perform other duties as requested by the Manager on Duty.
?Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

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