Claims Representative

The Claims Representative will be responsible for handling first and third party property damage and bodily injury claims from start to finish. Claims will be handled in a phone-adjusting environment using  Preferred shops, Field Appraisers, and approved Independent Adjusters for all property damage exposures. The Representative will need to understand coverage, policy interpretation, exposure recognition, liability determination, and adjusting bodily injury claims at all levels of the claim. Other needed skills will encompass salvage, subrogation, and litigation handling.

 

Job Responsibilities:

 

?  Review new losses to examine coverage, initial contacts, and a course of action to follow

?  Clear up any coverage issues, reviewing the policy and all endorsements that could

affect coverage

?  Make recommendations to underwriting as needed for correct policy rating where

  coverage cannot be found, the ability to obtain all the needed documentation from which

  to make a final decision on coverage

?  Initial contact with all involved parties in the claim to determine the exposures and

needed steps in resolving the claim

?  Take the needed recorded statements, obtaining police reports, and outlining exactly

  what will be needed to come to a final liability determination 

?  Work with the approved list of Preferred Shops, Independent Adjusters, and Field

   Appraisers to resolve all property damage claims

?  Proper summary on any file needing referral to Subrogation for collection

?  Extensive knowledge of overall bodily injury handling

?  Ability to evaluate, negotiate and settle bodily injury claims

?  Work with Defense Counsel in all aspects of discovery to bring the file to closure

?  Complete all the necessary letters, forms and releases associated with cases that have

been resolved or referred to Counsel

?  Document in the files, all key activities, contacts made, statements taken, including a

full outline covering all aspects of the claim and what is needed for resolution

?  Understand all Department of Insurance Regulations and Insurance Codes that are

applicable to claims handling

 

 

Qualifications:

 

?  Excellent verbal, written and interpersonal skills

?  Strong analytical skills

?  Organizational and multi-tasking abilities

?  Solid negotiation skills

?  Exceptional customer service skills

?  Team Player who can assist others as needed

?  Solid computer skills and use with MS Office Products

 

 

Education and Experience:

 

?  Bachelor?s degree and/or equivalent work experience is required

?  Prior auto claims experience is required

 

 

If you'd like to be a part of a team that is revolutionizing the way people think about insurance, please submit your resume to us by clicking on the following link: