TOTAL THEFT ADJUSTER - ANAHEIM

  DUTIES:   Under general supervision, investigates, evaluates, and settles auto theft claims based upon theft-related damage of recovered vehicles and current value of un-recovered vehicles.Investigate total theft claims by obtaining relevant loss information such as statements, police reports, and driving records as well as researching history of vehicle, past losses, lien holders, etc.  Coordinate retrieval of recovered vehicles with tow yards, repair shops, and/or appropriate authorities.  Set up inspection or property evaluation with appraisal department for reimbursement/repair of damage; coordinate disposition of total loss vehicles with salvage department.  Negotiate settlement and secure appropriate documents; issue drafts for adjusted claims as necessary.  Close files according to Company procedures. 

Evaluate claim for subrogation potential and screen for possible coverage problems, fraudulent claims or questionable activity and recommend transfer of file to appropriate department for further investigation. 

Notify appropriate agencies/departments of theft information such as, N.I.C.B., agents, attorneys, and underwriting.  Maintain diary of claims pending and update file information; continually review and monitor progress and expense of claims pending.

 

WORKER CHARACTERISTICS:

 

Successful completion of an Associate's degree (2-year program) or equivalent formal training program or 6 ? 12 months related experience; or equivalent combination of education and experience.  General knowledge of Company policies and procedures with emphasis in claims operations.  Written and verbal communication skill to effectively and professionally correspond with insureds, attorneys, etc.  Able to analyze, interpret and evaluate relevant information essential in resolving complex theft claims.  Requires the occasional exercise of independent judgment which may have a significant impact on the Company in areas such as costs, consumer loyalty, and legal complications.  Requires critical attention to detail and strong organizational skills needed to manage multiple complex claims.