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 IT Business Analyst - Phoenix #183-06r (#183-06r)
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 Mortgage providers still using confusion tactics

Endowment mortgage providers are still attempting to bamboozle customers who complain of being mis-sold by using arcane language and giving disingenuous responses, warns February's edition of Money Observer.

It details evidence of providers turning down complaints that should have been upheld, awarding compensation that was too low and misinterpreting the complaints procedure. Wrong-doers include household names such as HSBC, Nationwide and Royal & SunAlliance.

Money Observer is on sale now at high street branches of WH Smith and at all good newsagents. For details of Money Observer's free three-month trial subscription, call 0870 870-1324 or visit moneyobserver.com (quoting ref: MTAL004).


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