Sr Technical Product Manager

ABOUT j2 GLOBAL:

j2 Global Communications, Inc. (Nasdaq: JCOM) provides messaging and communications services to millions of individuals and businesses around the world. The Company?s core brands include eFax ?, eVoice ?, and Onebox ?. j2 Global's network spans more than 2,000 cities in 26 countries on five continents. The Company has achieved 37 consecutive quarters of revenue growth and 18 consecutive quarters of earnings growth. More information about the company is available at www.j2global.com.

 

JOB DUTIES:

*Drive, gather, and document billing and cross-functional requirements across a variety of domestic and international projects, including customer integrations, international payments, new market launches, and standard product development initiatives.

*Writes detailed description of user and business needs in support of various product manager initiatives.

*Serves as a link between the business and the technology.

*Develops detailed functional design specifications ensuring both the business and customer requirements are met.

 *Participate in design sessions to ensure that cross functional teams understand the anticipated result of each project.

 *Work with the Quality Assurance team to ensure the system meets the submitted requirements.

 *Manage a small team responsible for various business operations.

 *Anticipate and recognize change throughout the organization, and understand any implications.

 *Will need to exhibit strong project management skills, prepare project plans, meeting agendas, meeting minutes, action items, document product decisions, schedule necessary project team meetings and report the status of projects, accomplishments, and issues on a weekly basis.

 *Communicate professionally and effectively to management and other department members.



 

JOB REQUIREMENTS AND EXPERIENCE:

*Ability to work in a cross-functional team comprising of Systems engineering, Billing, Web design, Marketing, and Product Management.

*Ability to research, define, and document complex processes. Willingness to learn and get things done. Exceptional analytical, verbal, and written communication skills.

*Comfortable communicating with and taking input from a variety of people, including senior management.

*Must be able to work independently and as a member of a larger team, on multiple concurrent projects. 

*Must also have proven experience managing team members.



 

 

KNOWLEDGE, SKILLS, ABILITIES:

*Experience in Operational support systems and Customer Service processes (gained ideally at a (e-comm/Internet/Telco) service provider). OSS analysis include: Order fulfillment & provisioning, Engineering & web development, rating & billing, CS support systems & processes, payments, collection & financial reporting.  In particular, the person takes the TRS and transforms it into a global cross-functional design document.  He/she needs to understand the above OSS processes, analyze, ask the right questions, brainstorm with the cross-functional team, and document requirements & proposed solutions clearly. The output will be a document which addresses detailed design concepts of all processes, systems, workflows, resource management, and a test module culminating in a product/project ready for launch.

 

 

 BENEFITS:

 j2 Global offers competitive salaries, an excellent benefits package, and the opportunity to work for an industry leader. Please submit your professional resume and salary history with Job Code # 303-SRPDM  in the subject line to joseph.slevin@j2global.com