Assistant Manager, Retail

REPORTS TO: Center Manager

POSITION SUMMARY This team member is required to lead a major center business unit, which includes decision making in area involving customers, team members, operational issues, business planning, priority setting, creating staff schedules, team member performance appraisals, compliance with company policies, and assisting the center manager with any and all areas of center business. The team member is also required to perform all functions normally performed by the Associate Retail Consultant, Retail Consultant and Senior Retail Consultant.

DUTIES AND RESPONSIBILITIES This is a representative list of the general duties the Assistant Manager, Retail may be asked to perform and is not intended to be all-inclusive Leads major center business unit which involves managing customers, team members and operational issues in the consultation zone of the center. Manages center in the absence of the center manager. Interviews job applicants, complies with all company hiring policies and assists center manager with the hiring of team members Plans, organizes and directs the activities of four to fifteen assigned team members Evaluates the efficiency and productivity of assigned team members by establishing performance standards and objectives and conducting regular performance appraisals Assists team members in goal setting and skill development Provides feedback on disciplinary actions and administers Positive Discipline after review by manager Provides work leadership on assigned shifts Provides performance related feedback on team members to the center manager Provides training and coaching to team members on assigned shifts Sets priorities of customer projects Performs manager functions and daily close-out procedures on POS. Assists center manager in review and transmission of payroll Monitors and complies with cash control procedures Ensures that work produced by team members is in accordance with company standards Monitors and complies with quality control procedures Ensures that the center has the necessary supplies, equipment and inventory

Qualifications
QUALIFICATIONS AND REQUIREMENTS High school diploma or equivalent, plus at least one to three years of related experience, prior supervisory experience preferred Excellent verbal and written communication skills

Benefits
FedEx Kinko's offers competitive pay/salary and benefits package including major medical, dental, vision insurance, 401(k), and tuition reimbursement.

FedEx Kinko's is an Equal Opportunity Employer that is committed to workforce diversity. www.fedexkinkos.com EOE. M/F/D/V.