Managing Editor

Intuit Inc. (NASDAQ: INTU) is the leading provider of financial software and Web-based services for consumers, small businesses and accounting professionals. Its flagship products and services ---including Quicken, QuickBooks, and TurboTax --- simplify personal finance, small business management and payroll processing, tax preparation and filing. Founded in 1983, Intuit has annual revenues of about $1.9 billion and reaches over 25 million customers with ~7,000 employees in 13 states and four countries. Intuit's revenues have more than doubled in the last 5 years.

Managing Editor

Role:
Intuit is seeking a Managing Editor to help make its internal and external Support content world class. We need someone who can think about helping our customers and agents end-to-end, from the support web site to our internal knowledge base for our QuickBooks accounting software products and services. The Managing Editor will also lead the writing team, setting style and process standards, and driving results. Candidate will have the opportunity to help build and shape our content across multiple platforms, especially on the Web.

Primary Responsibilities:
- Edit and write original content and revamp existing content to ensure a uniform voice and concise language that is easily understood by a general audience of millions for QuickBooks Support site and Knowledgebase
- Develop & execute routines to quantify and prioritize opportunities for product and process improvements based on customer feedback
- Manage end-to-end project schedule, issues, risks and exceptions, drive resolution of issues and escalate as appropriate.
- Define/improve appropriate release-level processes and procedures
- Partner with Product Management and Development, In-Product Help and Support to develop solutions for content needs and gaps
- Work with Business Infrastructure teams to implement infrastructure & tools that enable end-to-end content development, delivery and feedback processes
- Develop and mentor writing staff - drive an innovative organization to new heights
- Edit work of peers, SMEs, and Tech Writers
- Assist in identifying skill set gaps and recruiting, selection and training for Technical Writers
- Contribute to and maintain style guides and guidelines for legal and other standards 

Qualifications:
- Demonstrated editing experience, preferably in a fast-paced environment on a daily technical publication, Web site or similar product.
- At least four years of professional editing experience.
- Undergraduate degree in English, journalism or a related field.
- Applies one or more of these or similar technologies to developing content: HTML, DHTML, JavaScript, XML, Windows Help tools (as appropriate to the job)
- Computer literacy, including familiarity with MS Word, Outlook, Excel, and a willingness to learn our current in-house content management tools
-Knowledge of AP style
- Experience leading multiple concurrent projects
- User manuals and other related hard copy documentation
- In-product help systems and associated content* Internal technical documentation (e.g. file structures, and code samples)
- Internal and external knowledge-based articles (e.g. FAQs)

 

We offer a competitive salary and bonus opportunity, a generous benefit package, continuous training, advancement opportunity and many additional perks including a fun, collaborative team environment, product discounts, community outreach opportunities, computer purchase loans, tuition reimbursement, etc. For additional information about our company and recent initiatives, please visit our website at www.Intuit.com/WeGetIt



To apply, visit:

http://www.intuit.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=60146&CurrentPage=1