Printing Customer Service Associate

Job Purpose:

Maintains customer relationship by responding to inquiries; documenting actions.



Duties:

* Enter multiple job orders daily into system, expediting orders, job planning.


* Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.



* Records customer inquiries by documenting inquiry and response in customers' accounts.



* Improves quality service by recommending improved processes; identifying new product and service applications.



* Updates job knowledge by participating in educational opportunities.



* Accomplishes customer service and organization mission by completing related results as needed.



Skills/Qualifications:

Product Knowledge, Informing Others, Data Entry Skills, Organization, Analyzing Information, Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking