Service Support Represenative-CENTURY CITY

POSITION PROFILE PRIMARY OBJECTIVE/SCOPE: The Service Support Representative (SSR) supports LDS Account Managers through the pick-up and delivery of work to the client office. The SSR assesses each project for deadline, price and client expectations and ensures client satisfaction. The SSR completes the administrative sales process including obtaining a customer signature for all invoiced work.
JOB DUTIES AND RESPONSIBILITIES
Delivers messages, telegrams, documents, packages, and other items to business establishments, other LDS locations and private homes as directed by management.
Travels to delivery site on foot or by bicycle, motorcycle, automobile or public conveyance.
Performs pick-up and delivery of jobs by accurately following a map and/or written instructions
Responsible for meeting deadlines by following a standard set of procedures for delivering completed jobs to clients promptly, safely and according to their instructions.
Prevents delivery errors by maintaining a safe, clean and orderly work environment
Keeps log of items received and delivered.
Obtains receipts, signed invoices or other form of payment for articles delivered
Complies with reporting requirements by completing all paperwork in a timely, accurate and legible manner (ex. completes all delivery receipts quickly).
Responsible for recording client request through the creation of job tickets and recording of audiotapes detailing client instructions.
Completes all paperwork in a timely, accurate and legible manner
May accept new work from customers when delivering completed work
Checks completed work for accuracy and compliance with customer requirements prior to delivery
Performs hands-on job review with customer upon delivery to ensure satisfaction
Troubleshoots problems by communicating effectively and promptly to manager
Responsible for maintaining compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.
Services vehicle driven, such as checking fluid levels and replenishing fuel
Presents professional appearance to clients by dressing in professional attire according to company standards
Performs other duties as assigned
QUALIFICATIONS (Education, Experience and Certifications)
Requires high school diploma; four-year college degree or equivalent experience preferred
Experience with inside or outside sales support preferred
Previous experience working in a team environment required.


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