Dining Room Manager

Job Purpose:

Serves patrons by managing reservations; scheduling, training, and supervising personnel.



Duties:

* Identifies current and future patron service requirements by establishing personal contact and rapport with potential and actual customers and other persons in a position to understand service requirements.



* Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.



* Establishes reservation system by planning use of tables; allocating stations; determining staffing requirements.



* Fulfills dining reservation schedule by assigning and scheduling staff; following up on work results.



* Maintains dining room staff by recruiting, selecting, orienting, and training employees.



* Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques.



* Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.



* Schedules patrons by recording dining reservations, arrangements for special parties, and private dining room accommodations.



* Welcomes patrons by exchanging pleasantries with patrons; escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's name.



* Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music.



* Protects patrons and employees by maintaining first aid, cpr, and heimlich maneuver certification; enforcing alcohol control practices; maintaining sanitation procedures, rules, and regulations.



* Protects dining room assets by adhering to security policies and procedures.



* Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals, beverages, and restaurant environment.



* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.



* Contributes to team effort by accomplishing related results as needed.



Skills/Qualifications:

People Management, Planning, Foster Teamwork, Customer Service, Safety Management, Multi-tasking, Thoroughness, Client Relationships, Emphasizing Excellence, Leadership, Verbal Communication