Cable Store Rep (CAEII)-Santa Rosa

Looking for a new career challenge? You're in the right place! If you're ready to seek new challenges and be a contributor in an organization that is an industry leader, why not join the many faces of Comcast? With an employee base of approximately 60,000 and a commitment to a diverse workplace, we offer opportunities in every region of the country. With positions from entry level to senior executive, in an array of areas including technical, creative, business and administrative, Comcast is the company that you're looking for.

Become one of the many faces of Comcast today. Your new career may be only a few clicks away!
This position will be located in our Santa Rosa office.
May perform any or all of the following duties.)
Handle large volume of incoming customer inquiries, covering full range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction.
Answer customer questions regarding billing and/or problems.
Correct errors and discrepancies on customer billings as necessary.
Prepare work orders for maintenance requests after determining if field visit is required and ensure appropriate follow-up procedures are met.
Service as a sales representative to sell complete packages of existing cable services.
Perform billing and posting of customer accounts.
Input customer orders and data into CRT.
Perform other related duties as assigned. Work in a face to face enviornment at our cable stores to personally assist customers. Excellent communication skills. Willing to travel to other systems as needed. You must be punctual, regular and consistent with attendance.
Punctual, regular, and consistent attendance.

Qualifications
Must successfully pass a pre-employment background check and drug screening.

Frequent to continuous use of computers and phone system.

Frequent to continuous sitting; some bending and reaching
*Must be able to lift up to 35 lbs

EDUCATION: High school diploma or equivalent and four to six years customer service experience, or Associate's degree and 2-3 years experience, or Bachelor's degree and 1-2 years customer service experience or 1 year of fully satisfactory CAE I experience. Computer knowledge necessary.
Bilingual a plus.
EXPERIENCE: Good written and oral communication, interpersonal and problem solving skills.

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.Ability to work overtime, as needed. Comcast is an Equal Employment Opportunity

Benefits
Full benefits after completion of 90 days. Free cable and internet service provided.


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