CSR/Warehouse

Join an industry leader! Dal-Tile is a $1.7 billion division of Mohawk, Industries making us the largest floor covering company in the world. Dal-Tile manufactures, distributes and markets high-quality ceramic tile and natural stone products. We currently operate ten manufacturing facilities in the U.S. and Mexico, over 240 Sales Service Centers throughout the US, Canada and Puerto Rico, four Regional Distribution Centers and employ over 9,000 associates.


Primary Objective:  Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

 

Major Functions and Scope of Position: 

? Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquires, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.

? Addresses and resolves customer complaints (returns and order errors).

? Performs various office administration duties such as processing payments and receipts, reconciliation of DSR?s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders.

? Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.

? Waits on customers and prepare sales slips.

? Produces daily sales reports.

? Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy/completeness, inventory stock checks, restock and label vendor product, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts.

? Performs receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.

? Operates forklift equipment.

? Maintains clean and organized facility by sweeping, trash removal, etc. 

? Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.

? Performs other related duties as required.

 

In addition to joining an industry leader you will enjoy a competitive compensation and benefits package, career opportunities, and an environment of creativity and growth.


For more information about Dal-Tile, visit our website at http://www.daltile.com/


EEO/M/F/D/V. We are an Affirmative Action Employer.