DISPATCHER: BEAVEX

JOIN OUR TEAM!

 

Beavex, Inc is one of the largest privately held courier companies in the US based out of Atlanta, GA with over 40 locations throughout the US. We are a 17 year old company and seeking a Dispatcher for our termiinal at:  2410 Presidential Drive, Durham, 27709. Please visit our website at www.beavex.com for more company information.


The Dispatcher is responsible for scheduling and dispatching Vendors/Independent Contractors to perform scheduled and on demand routes as required by customers.  The work schedule is Monday-Friday, 7am-4pm with some overtime.

 

Responsibilities:

Operations

 Schedule and dispatch Vendors or Independent Contractors to appropriate locations according to customer requests, specifications, or needs, using radios or telephones. Consult with managerial personnel in order to meet operational goals.Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management. Serve as contact person for all Vendor/ICs within route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.Manage contracts with Vendors and Independent Contractors to ensure all new and existing routes are covered as needed.Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information. Expedite package, freight, or product sorting, moving, bagging, palletizing, loading, unloading, and various other warehouse duties.Determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.Communicate Chain of Custody standards as required by Beavex customers.Resolve Vendor/IC problems or grievances and refer to IC Liaison. Evaluate importance of incoming telephone calls and prioritize accordingly.Ensure that the policies and procedures as defined in the Company Operations Manual and Employee Handbook are consistently followed.Other duties/tasks as assigned.

 

Customer Service

 

Provide excellent customer service by ensuring timely and efficient courier service for customers according to route schedules and On Demand requests.Confer with customers or supervising personnel in order to address questions, problems, complaints, and requests for service. Keep customers notified of changes with route schedules.Maintain appropriate customer data, including key contacts, address changes, etc.

 



Technology

 

Utilize computer tools such as Internet, Routing software, and CourierBase software to enter, access, update, and retrieve data.Use electronic mail, telephones, scanners, mobile phones, two way radios and other communication tools effectively on a daily basis.

 

Qualified candidates should email their resumes to:  ahart@corbangroup.com .